2 years ago

My 14-year-old had a stye removed mid-April. At the time of the procedure, Dr. Matthews said, " if it turns out not as flat as you would like, come back, we will take care of it for you." After her eye was given time to heal, about 2 weeks later I called to schedule another appointment - the stye went down slightly but NEVER went flat or even close to flat. It took a WHOLE 5 MONTHS to get back on Dr. Matthews schedule. On 9/21/21, at the appointment we had to wait 5 months for, Misty, the Office Manager, says we need to pay full price for the procedure again. Misty tried to manipulate the situation to seem as if this was a whole new stye that grew BACK. Ummm, NO MA'AM, it was the same stye that Dr. Matthew failed to remove all of - which the doctor HERSELF SAID that may be a possibility and to come back if so. Even the other receptionist said, "you have a 10-day window..." EXACTLY, which is why I called within that timeframe, THEN WAITED PATIENTLY FOR 5 MONTHS!!!!! Needless to say, we left without getting the procedure done. Misty and whomever in cahoots with ripping off insurance companies need to know that in the end, the patients suffer! TRY CARING ABOUT YOUR PATIENTS vs. SHADY OVERBILLING PRACTICES! I'm considering filing a formal complaint... 5 months JUST to be put on the schedule and THIS is the outcome?? That's just not right!